The Shift in Customer Communications

Info on TMD: TMD is the Leading Provider of Integrated Smartphone Apps in the Service CRM Industry Since 2010. TMD pioneered utilizing Smartphones to increase Service Revenue and increase Customer satisfaction while showing Real-time ROI in Fixed Ops.

According to the Latest numbers from Nielsen, over 50% of all US Mobile subscribers own smartphones (Nielsen May 2012). That number is expected to explode by 2015 to over 65% (CNet 2011). In Fact, IMS Research expects Smartphones to reach 1 billion in annual sales in 2016(Smartphone statistics July 2012). Capitalizing on how Technology is moving away from home or office computers to Mobile devices and Smartphones, TMD has Created The Mobile Dipstick App to allow customers immediate access, and the ability to instantly respond to their Automotive Service data. We offer the most precise Mileage and Time Predictor algorithm available (Patent Pending) to get the right information to your customers at the right time. With the Smartphone App your customers no longer need to wait until they get to the office or home computer before responding to customized service requests and campaigns. The direct result of this is More Appointments, More RO's, More completed surveys, and a significant increase in Sales and Service Profits.

Overview: The Mobile Dipstick is a new, innovative form of communication between your dealership and its customers. This app was designed by car guys for car guys. Our product is more affordable than direct mail and offers an interactive experience with a much greater customer retention rate.

Recognizing its changing role in people's lives and understanding the capabilities of Apps in the market today. TMD realized the need for a shift. How would you like your service customers to upsell themselves off predesigned Menus allowing them to select additional services? How would you like for them to be notified that their service is complete, be invoiced while golfing, and pre-pay for their services by clicking a single button on their Smartphone? Would it help your Warranty sales if your customers could get a text telling them their Warranty is about to expire, and by pushing one button, they could be connected to sales? How many more customers would respond to campaigns if all they had to do was touch the coupon on their Smartphone? The coupon data would automatically move to the appointment screen and in two clicks the customer would have an appointment scheduled? Smartphones and The Mobile Dipstick App will provide all this and so much more...

Service CRM:
2 Year Service Database History Mass Email Opt-In to download the App Invitation
Customers without the App will also participate using their computers.
On-Site/Remote Install
Account Manager
Unlimited Support
Initial POP Materials
TMD Smart Phone App/TMD Interactive User Site
Two Email Campaigns per Month
Service Reminders
Service Scheduling
Service Customer Surveys
Missed Appointment Surveys
Exclusive Service Offers for Survey Completion
Birthday and Vehicle Purchase Anniversary Greetings
Special Order Parts Notification

ROI Reporting in Real time for single or multiple locations (show Dashboard and reports)
Monthly ROI/Retention Review with your Sales Specialist